FAQs
Are all meals gluten-free?
Yes! All of Molly’s Meals are 100% certified gluten-free and prepared with careful attention to cross-contamination prevention.
Is gratuity included?
A 20% automatic gratuity is added to all in-person chef services.
Are there delivery fees?
Drop-off and delivery fees may apply depending on your location. Any applicable fees will be communicated before your order is confirmed.
How will my food be packaged?
Drop-off orders are delivered in lidded aluminum containers, making storage, reheating, and cleanup easy. Containers are oven-safe unless otherwise specified. Please remove any lids before reheating in the oven.
How long will my food stay fresh?
For the best quality and food safety, all meals should be enjoyed within two days of delivery or service. Refrigerate perishable foods promptly after delivery. If you do not plan to eat your meals within two days, freeze them as soon as possible.
Who is responsible for the food after delivery?
Once your order has been delivered and accepted, responsibility for proper storage, handling, reheating, and consumption transfers to the client. Molly’s Meals is not responsible for food that is improperly stored, left unrefrigerated, mishandled, reheated incorrectly, or consumed beyond the recommended storage period.
Can I request dietary accommodations?
Dietary accommodations may be available depending on your needs and the menu. Please communicate all allergies and dietary restrictions before booking so they can be reviewed and confirmed in advance.
What is your cancellation policy?
A 50% nonrefundable deposit is required to secure your booking. Cancellations made more than 10 days before the scheduled service may be eligible for a refund of the remaining 50% of the booking total. Cancellations made within 10 days of service are not eligible for a refund. During peak seasons, including spring break and holidays, all payments are nonrefundable, regardless of the cancellation date.
Can I make changes to my order?
Once your menu and order details are finalized, all meals and menus are final. Guest counts may be increased, subject to availability and additional charges, but cannot be decreased. Reductions in party size will not be eligible for refunds or reimbursements.
Do you provide serving dishes, plates, and utensils?
Drop-off orders include food packaging only unless otherwise specified.
